Customer Service

At Eastern Data, Inc., customer satisfaction is our highest priority. As a leader in the computer systems and peripherals industry, we are committed to delivering exceptional service at every stage — including product returns. While we aim to minimize the need for returns, we understand they are sometimes necessary and strive to make the process as straightforward as possible.

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Please refer to individual product pages for specific warranty information

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(Please note that all quotes and web orders are subject to change based on stock availability and market price fluctuations.)

• All returns are subject to a 15% restocking fee.

• An RMA (Return Merchandise Authorization) number is required for all returns.

• RMA numbers are valid for 14 days from the date of issue.

• The RMA number must be clearly displayed on the shipping label or outer shipping box. Do not write on the original product packaging.

• Final credit value may be adjusted based on current market pricing.

• Returns on special order items are subject to manufacturer approval and may vary.

Please have the following information ready when requesting an RMA:

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• EDI Invoice Number

• EDI Part Number

• Product Serial Number or Lot Number

• Reason for Return

• Confirm if it is opened and or has original box

• Customers are responsible for return shipping costs. Eastern Data will cover shipping charges for approved replacement items.

• Clearly label the shipment with the assigned RMA number on the outer shipping box or label only.

• Products must be securely packaged to prevent damage during transit.

• Include a printed copy of the approved RMA form inside the package.

• All RMA approvals are subject to Eastern Data’s return guidelines and applicable manufacturer warranties.

Eastern Data, Inc.
Attn: RMA # (Insert your assigned RMA number)
1455 Oakbrook Drive, Suite 800
Norcross, GA 30093

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Customer Service Email – rma@ediatlanta.com

If you receive any missing or damaged items, please report them to rma@ediatlanta.com
within 5 business days of delivery. Claims submitted after this time frame will not be accepted.
We appreciate your prompt attention to this matter to ensure we can resolve any issues as
quickly as possible.